Family booking and account terms

The booker must be at least 18 and have authority to make the booking, provide information about the participant and agree to the relevant permissions. If the booker is not the participant's parent or legal guardian, they must have the authority of a person with parental responsibility.

Family accounts are for adults. A family account must use the same verified email associated with the booking and must not be shared with a participant or an unauthorised person.

The camp page and booking review should show the organiser, service description, dates, venue, age or ability requirements, inclusions, price, payment amount, booking window, availability and important logistics. The organiser is responsible for keeping those details accurate and for clearly disclosing any unavoidable charge.

If a detail is important to your decision and is unclear, contact the organiser before booking. Do not rely on a general marketing statement where the specific camp page says something different.

• Submitting the form creates a time-limited provisional reservation and reduces the places shown as available.
• The payment deadline and permitted methods appear on the private confirmation page.
• The reservation becomes confirmed when the organiser records the required payment or otherwise confirms it in writing.
• An unpaid reservation may expire automatically and the place may return to general availability.
• The current email and private confirmation page provide a technical booking record. Before live contracting, the organiser must also send an email, PDF or other durable copy containing the full pre-contract information and exact terms accepted; a mutable webpage link alone is not sufficient.

A provisional reservation is not a promise that the camp will proceed. The organiser remains responsible for confirming delivery and contacting bookers about a material change.

Use only a payment method shown for the booking. Quote the unique booking reference for a bank transfer. If card checkout is available, the hosted checkout identifies the payment recipient and exact amount before the payment is authorised. FormSide does not store full card numbers.

Do not send a bank transfer after opening a live card checkout unless the confirmation page says bank transfer is available again. A card provider may temporarily authorise or process a payment under its own terms. Contact the organiser about matching, refunds or disputed camp charges.

The booker must provide accurate participant, contact, eligibility and emergency information and promptly tell the organiser about a relevant change. Medical, allergy, medication and accessibility details should be limited to what the organiser genuinely needs to deliver the camp safely.

Emergency-treatment authorisation is required only for appropriate first aid or urgent treatment when the named contact cannot be reached in time. Optional photography permission is separate, defaults to off and can be withdrawn by contacting the organiser, although withdrawal cannot undo a lawful use already completed.

Participants must follow the organiser's reasonable safety, conduct, kit, arrival and collection requirements. The organiser may refuse attendance or require collection where an eligibility or safety requirement is not met, but it must act fairly and in line with consumer law and its published terms.

FormSide does not coach, supervise or inspect participants and a listing is not a safeguarding endorsement. Read the safeguarding statement and ask the organiser for its policy, named lead and incident route.

The organiser must show its camp-specific cancellation and transfer policy before payment. Contact it as soon as possible if a participant cannot attend. A fair customer-cancellation charge should reflect the organiser's genuine loss, the timing of the cancellation and any ability to resell the place; a blanket non-refundable term does not override statutory rights.

A fixed-date camp may fall within the Consumer Contracts Regulations exception for services related to leisure activities on a specific date or period. Whether that applies depends on the real service and circumstances, including whether the service is principally leisure or childcare. Do not assume a general 14-day cancellation right or its exclusion; the organiser's terms and applicable law must be considered together.

If the organiser cancels the camp, the family must receive the refund required for the service that will not be supplied and cannot be forced to accept a substitute. If the organiser makes a material change, the family may reject an offered alternative and receive the remedy required by law; a price reduction may be relevant where only part of the promised service is affected. FormSide cannot promise a refund on the organiser's behalf and does not currently provide an automated paid-refund workflow.

Nothing in these terms removes rights that cannot lawfully be excluded. Services supplied by a trader must be performed with reasonable care and skill, and information relied on by a consumer may become part of the contract. Remedies can include repeat performance or a price reduction where the legal conditions are met.

The GOV.UK consumer rights guide explains where to get further help.

• Camp delivery, staff, safeguarding, cancellation or refund: contact the organiser shown on the camp page.
• Card charge: contact the organiser first, then the payment provider or card issuer where appropriate.
• FormSide account or technical issue: email support@formside.app.
• Privacy concern: use the data protection complaint route.

Keep the private confirmation link and booking number safe. When asking for technical help, provide the booking number but do not send medical or safeguarding information by ordinary email unless it is necessary and the recipient has asked for it securely.

FormSide will use reasonable care to provide the booking service but does not guarantee uninterrupted availability. It is not responsible for the organiser's delivery of a camp. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.