Policy centre
Clear rules for organisers and families.
These documents explain the FormSide platform and the separate responsibilities of the organisation running each camp. They were last reviewed on 17 August 2026.
For families and visitors
Family booking and account terms
How reservations, payment, camp changes, cancellations and family accounts work.
Read policyPrivacy notice
Who controls booking information, why it is used, how long it is kept and your rights.
Read policyData protection complaints
A clear route to raise a concern and the timescales we follow when investigating it.
Read policyCookies and storage
The essential session and security technologies currently used by the service.
Read policyAccessibility statement
Our current accessibility position, known limits and how to ask for an adjustment.
Read policySafeguarding statement
The boundary between FormSide and each camp organiser, including urgent reporting routes.
Read policyFor organisers
The organisation named on a camp page is the supplier of that camp. FormSide provides the booking workspace and acts in the data role described in the privacy and data-processing documents.
Organiser terms
The business terms for an organiser workspace, plan, content and account responsibilities.
Read policyData processing terms
Article 28 terms covering organiser instructions, security, subprocessors and deletion.
Read policySubprocessors
The service categories used for hosting, authentication, email, security and payments.
Read policyAcceptable use
Rules for lawful listings, sensitive information, claims, communications and account access.
Read policyNeed the right contact?
Camp delivery, refunds and safeguarding: contact the organiser shown on the camp page.
Platform, privacy or account questions: email support@formside.app.